How to reset/backup/delete Acrobat Preferences and Acrobat Plugins
On Windows :
- Close the Acrobat DC application and terminate all Adobe processes from the task manager.
- To Bakup/Delete Acrobat Preferences please follow the below steps:
- In Windows Explorer, navigate to the Preferences folder:
C:\Users\[your_user_name]\AppData\Roaming\Adobe\Acrobat\DC\Preferences. - Move the Preferences folder to another location or rename it as Preferences_old (to serve as a backup).
- Relaunch Acrobat DC and it will generate a new Preferences folder in the original location.
- Note: The AppData folder is hidden and may require adjustments in File Explorer settings to gain access. Please refer to a Microsoft Article: “Show Hidden Files”, for assistance.
- In Windows Explorer, navigate to the Preferences folder:
- To Bakup/Delete Acrobat Plugins please follow the below steps:
- In Windows Explorer, navigate to the Plugins folder:
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins - Copy the folder and paste it in the location of your choice on your harddrive in a folder
- Now you can delete the folder and your plugins will reset.
- If not please perform a fill cleanup from the following article :
How to Delete Acrobat Completely
- In Windows Explorer, navigate to the Plugins folder:
On MAC Machine :
- On macOS, user preferences are stored in a property list (.plist) files within the user library (~/library/Preferences). To reset preferences, follow these steps:
- Create a backup:
- Exit Acrobat and terminate all Adobe processes from the Activity Monitor.
- Minimize other applications and click on any blank space on the desktop to select Finder (Mac’s File Explorer).
- Select “Go” in the menu bar, then choose “Go to Folder” and enter “~/library/preferences”.
- Locate “com.adobe.acrobat.pro.plist” and move it to a different location for backup purposes.